Retail Store Operations Coordinator


  • Funzione:Logistica / Operations
  • Data:09 Luglio 2019
  • Settore:Retail
  • Sede di lavoro:Lombardia
  • Salario Annuo Lordo:50.000 - 80.000 EUR
  • Contratto:Full Time
On behalf of our esteemed client, we are looking for a Retail Store Operations Coordinator – Italy that will be based in Milan.
The Retail Store Operations Coordinator – Italy, reporting directly to the Business Operations Manager and the Commercial Director, will be responsible for:

• Leading and Developing the Store Operations team (5 Project Managers);
• Organizing and coordinating the operations activities in the Italian market;
• Contributing to Retail Store Operations team in driving the evolution of the Boutique Network operations. This comprises managing operational projects, implementing operational solutions with the objective to enhance customer service and satisfaction and to improve operational efficiency;
• Operations projects follow up, ensure weekly reporting, analyze issues
• Provide necessary support to the market in order to achieve their business objectives;
• Assist the market in the implementation of IRO projects in the Boutique network;
• Planning, budgeting and coordinating the Retail Operations projects;
• Ensure communication and understanding of the International guidelines to the National Boutique Managers;
• Contribute to and communicate with team colleagues, markets, external agencies and other HQ departments;
• Provide management with statistics, dashboards and analysis for his/her assigned projects;
• Lead and coordinate the development and implementation of operational initiatives aimed at optimizing retail operations, performance and quality of services (structure, organization, safety, procedures, training, etc.)

Key Experiences

• University Degree or equivalent;
• 3 to 5 years minimum experience in the premium retail or hospitality sector; preferably with experience in project management
• Customer and Service oriented;
• Result focused;
• Good understanding of retail front-and back-office procedures;
• Experience in developing and implementing retail operational solutions, preferably in a retail or customer oriented context;
• Excellent analytical and presentation skills – ease with Office tools (PowerPoint, Excel…);
• Ability to work with cross-functional teams at HQ/Markets levels;
• Travel flexibility (approx. 30% of time)

Other Requirements

• Combination of strategic, analytical and pragmatic thinking
• Entrepreneurial spirit and proactive
• Excellent communication and interpersonal skills
• Ability to work under pressure and multi-tasking
• Positive attitude and flexible/adaptable to change

• Join a dynamic team in Milan and be part of the excellence growth
• Grow your career in a multinational company that offers an attractive international working environment with constant opportunities for development

• English (fluent)
• Other languages are an asset

La ricerca è rivolta a persone di entrambi i sessi (L.903/77) e in nessun caso sono imposti limiti di età.